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Payment Policy

Last Updated: June 30, 2025

STAR-TECH IT SOLUTIONS INC. and its affiliates (“Service Provider”) are committed to delivering exceptional IT services, including network setups, cybersecurity, and Voice over Internet Protocol (VoIP) services powered by the SkySwitch platform, owned by BCM One, to keep your business thriving. This Payment Policy, incorporated into the Service Agreement (including any Order or Letter of Authorization (LOA)), outlines the terms for timely payment of invoices to ensure we maintain high-quality service. This policy aligns with our Terms of Service, Acceptable Use Policy, Privacy Policy, CPNI Policy, E911 Policy, and Law Enforcement Request Policy, available at https://startechitsolutions.com. Thank you for your prompt payments and continued partnership!

1. Payment Terms

a. Invoicing. Invoices are issued monthly via Rev.io, detailing services provided (e.g., VoIP, IT support) and associated costs, linked to SyncroMSP ticketing system records. Invoices are sent via email to your designated contact or accessible in the Rev.io Customer Portal (https://startechitsolutions.com/revio-customer-portal).

b. Due Date. Monthly VoIP invoices are due on receipt. Other services (e.g., IT support) are due within 14 days of work completion, as marked in SyncroMSP, unless otherwise specified in your Service Agreement (e.g., 30 days for approved manual payment clients).

c. Auto-Billing (Default). Monthly VoIP invoices are automatically charged on receipt to the payment method on file (credit card or ACH) via Rev.io and Authorize.net, per your signed agreement. Other services may also use auto-billing.

d. Manual Payments. Clients opting out of auto-billing for non-VoIP services must pay within 14 days (or 30 days if approved) via Rev.io Customer Portal, Chase Bank, Authorize.net (VoIP), or checks mailed to STAR-TECH IT SOLUTIONS INC., 1050 S 400 E, Centerville, UT 84014. Contact us to arrange manual payments.

e. Late Fees. A 1.5% monthly interest fee (18% annually, per Utah Code § 15-1-1) is applied to unpaid VoIP balances after 7 days and non-VoIP balances after 14 days (or 7 days after due date for 30-day terms), starting on day 8 (or day 15 for 14-day terms, day 37 for 30-day terms). Fees are added as invoice line items in Rev.io.

f. Payment Methods.

i. Rev.io Customer Portal: Credit card (Visa, MasterCard, etc.) or ACH via Authorize.net (VoIP) or Rev.io (other services), processed through the Rev.io Customer Portal.

ii. Chase Bank: ACH or wire transfer for manual payments, deposited to our Chase business account.

iii. Authorize.net: Credit card or ACH for VoIP invoices, deposited to Chase.

iv. Checks: Mailed to STAR-TECH IT SOLUTIONS INC., 1050 S 400 E, Centerville, UT 84014, payable to Star-Tech, referencing invoice number.

g. Early Payment Discount. Pay within 7 days to receive a 2% discount on your invoice, applied via Rev.io.

h. Changes to Services. Changes to requested services (e.g., additional VoIP lines, IT support hours) may adjust billing, reflected in the next monthly invoice.

2. Consequences of Non-Payment

a. Reminders. Automated reminders are sent via Rev.io on days 1, 3, 5 for VoIP, and days 7, 15, 30 for other services. Payment plans are available upon request before day 30 (e.g., splitting large invoices).

b. Collections. Invoices unpaid after 90–120 days may be sent to a licensed collections agency, with clients responsible for collection costs.

c. Credit Reporting. Persistent non-payment (120+ days) may be reported to business credit bureaus (e.g., Experian Business), potentially affecting your business credit score.

d. Legal Action. Unpaid invoices may be pursued in Utah small claims court (up to $15,000) or civil court, with clients liable for court costs and reasonable attorneys’ fees, per the Service Agreement.

e. Service Suspension. Non-payment may result in suspension of VoIP services after 7 days or other services after 14 days, as outlined in the Terms of Service, preventing access to critical features like E911 calling.

3. How to Ensure Timely Payments

a. New Clients.

i. During onboarding, provide a valid payment method (credit card/ACH) via the Rev.io Customer Portal or SyncroMSP Customer Portal.

ii. Sign the Service Agreement authorizing auto-billing for VoIP on receipt and other services 14 days after work completion.

iii. Review tickets and invoices in the SyncroMSP Customer Portal to verify work completion before auto-billing.

b. Existing Clients.

i. Add or update your payment method in the Rev.io Customer Portal by June 1, 2025, to enable auto-billing and avoid late fees.

ii. Opt into auto-billing for convenience or arrange manual payments (e.g., checks to our business address) with prior approval.

iii. Contact us before the due date to arrange payment plans if needed.

c. Invoice Review. Access tickets in the SyncroMSP Customer Portal and invoices in the Rev.io Customer Portal to verify work completion and due dates. Approve charges before auto-billing or contact us for disputes within 10 days of invoice receipt.

d. Early Payment Incentive. Pay within 7 days via any method to receive a 2% discount, applied in Rev.io.

4. Payment Data Retention and Confidentiality

a. Retention. Payment data (e.g., credit card details, transaction records) is retained securely in Rev.io, Authorize.net, or Chase systems for the duration of your Service Agreement and as required by law (e.g., tax compliance, 7 years post-termination). Data is protected per our Privacy Policy and PCI DSS standards.

b. Confidentiality. Billing information is kept strictly confidential and will not be shared with third parties without your express consent, except as required by law (e.g., tax reporting, legal process).

5. Payment Disputes

a. Process. If you believe an invoice is incorrect, contact us within 10 days of receipt at ar@startechitsolutions.com or 801-654-1185, providing the invoice number, ticket number, and details. We will investigate and respond within 5 business days, pausing auto-billing or late fees during resolution. Disputes are governed by Utah law, per the Service Agreement.

6. Compliance with Payment Regulations

a. Standards. Service Provider complies with Payment Card Industry Data Security Standards (PCI DSS) for secure processing via Rev.io, Authorize.net, and Chase. All transactions are encrypted, and payment data is handled per our Privacy Policy.

7. Changes to This Policy

a. Updates. We may update this Payment Policy, with changes posted at https://startechitsolutions.com/payment-policy and effective thirty (30) days after posting. Continued use of Services after this period constitutes acceptance. If a change materially affects your rights, you may object within ten (10) days by contacting us, and we will work to resolve your concerns.

8. Contact Us

For questions, payment plans, or assistance with payments, contact us at:

Thank you for choosing STAR-TECH IT SOLUTIONS INC. for your IT needs!

[Your Name]
Founder & IT Specialist
STAR-TECH IT SOLUTIONS INC.
https://startechitsolutions.com

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